Support

Email [email protected] and include your Mac model, macOS version and iPhone model.

My Mac doesn’t appear on the phone

• Make sure In Your Palm is open on the Mac (look for the hand icon in the menu bar).
• Both devices must be on the same Wi-Fi network. Some guest and office networks block devices from seeing each other.
• On the iPhone, check Settings › In Your Palm › Local Network is on.
• If your Mac’s firewall asks whether to allow incoming connections, choose Allow.

It connects but nothing moves

The Mac hasn’t been given permission yet. The app says so on the phone. On the Mac, click the menu bar icon, choose Allow Control in Accessibility Settings, and switch In Your Palm on.

The screen peek says it can’t show the screen

Open System Settings › Privacy & Security › Screen & System Audio Recording, switch In Your Palm on, then quit and reopen it on the Mac.

The two pairing codes don’t match

Cancel and do not pair. Someone else on the network may be trying to connect. Try again from a network you trust.

I want to remove a phone

Choose Forget All Phones in the Mac’s menu bar icon. Every phone will have to pair again.

The cursor lags

The number at the top of the remote screen is the round-trip time. If it says TCP instead of a number, the fast channel is blocked, usually by a firewall or by a router that isolates clients. A 5 GHz Wi-Fi network close to the router gives the best result.

Shortcuts like Spaces or App Exposé do nothing

They use the standard macOS keyboard shortcuts (⌃← ⌃→ ⌃↓). Make sure they are enabled in System Settings › Keyboard › Keyboard Shortcuts › Mission Control.